Reference

Legal terms that matter to your account

When you open an account on scatter 78, you're entering an agreement that protects both you and our platform.

Account access where local law permitsDANA, OVO, GoPay and QRIS payment termsData and account security details

Our legal standing and what applies to you

scatter 78 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

scatter 78 operates the platform you access through this domain. Your use of our site and account depends on local law in your jurisdiction. We comply with payment regulations for DANA, OVO, GoPay and QRIS transfers in Indonesia. Account eligibility, deposit methods, and withdrawal verification all

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depend on local law. When you join, you agree to our account terms, including age verification and identity checks required for withdrawals. All transactions on the platform are subject to our standard processing rules — deposits typically clear within one minute, and withdrawals are verified before
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funds leave our system. Disputes over account access or funds are handled through our support team, with escalation paths available if needed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to contact us about account and policy questions

HOW WE PROTECT YOU

Data handling, cookies, security and account rights

Data handling and retention

Your account data — name, email, phone, deposit history — is stored securely on our servers. We retain this information as long as your account is active, plus 7 years for compliance and dispute resolution. You can request a data export or deletion by contacting our support team.

Cookies and tracking

We use cookies to remember your login, language preference, and game history. Non-essential cookies track how you use the platform so we can improve it. You can manage cookie settings in your browser or request a list of all cookies we deploy.

Account security and verification

All accounts require email and phone verification at signup. Withdrawals over a certain threshold trigger identity verification to prevent fraud. We use encryption for all payment data and never store your full DANA, OVO, GoPay or QRIS credentials on our system.

Payment dispute rights

If a deposit fails or a withdrawal is delayed, you have the right to dispute it. File a dispute through your account settings or email our support team. We investigate within 5 business days and restore funds if we confirm the error.

Account closure and data deletion

You can close your account anytime through your settings. Once closed, we delete personal data within 30 days, except records needed for compliance and anti-money-laundering checks, which we retain for 7 years.

Request changes or corrections

Spot an error in your account profile, deposit history, or personal details? Contact our support team with proof of the error. We verify and correct it within 3 business days, and notify you of any changes to your account record.

Your rights, data, and account access explained

You own your account balance. Withdrawals depend on local law in your region. We process payouts to DANA, OVO, GoPay and QRIS as long as you pass identity verification. Withdrawal requests are typically completed within 24 hours after verification clears.

No. We do not store your full payment credentials. When you deposit or withdraw, the payment gateway processes your details directly. We only keep a record that a transaction occurred, the amount, and the date — not your card or wallet credentials.

Personal data such as name, email, and phone are deleted within 30 days of closure. Transaction records and account history needed for legal compliance and anti-money-laundering checks are kept for 7 years, as required by law.

Yes. Log into scatter 78, go to account settings, and select 'Request data export'. We compile your account data, all transactions, and game history into a file and email it to you within 5 business days. You can also contact support to request this anytime.

If your deposit fails, money returns to your payment method within 1–3 business days. If it appears to be missing, contact our support team immediately with your transaction ID. We investigate and refund or credit your account within 5 business days if we find an error on our side.

Account eligibility depends on local law. We require you to be of legal age in your jurisdiction and to verify your identity at signup. If you're in a region where access is restricted, you will not be able to complete account creation or deposit funds.

Use the 'Report issue' button in your account dashboard or email our support team. Include your account ID, the transaction details, and a description of the problem. We acknowledge disputes within 24 hours and investigate within 5 business days.

Legal terms that matter to your account

How to contact us about account and policy questions

Data handling, cookies, security and account rights

Data handling and retention

Cookies and tracking

Account security and verification

Payment dispute rights

Account closure and data deletion

Request changes or corrections

Your rights, data, and account access explained

01 What is my legal right to withdraw funds from scatter 78?

02 Does scatter 78 store my DANA, OVO, GoPay or QRIS details?

03 How long do you keep my personal data after I close my account?

04 Can I request a copy of my account data or download my history?

05 What happens if a deposit via DANA, OVO, GoPay or QRIS fails or doesn't appear?

06 Are there age or location restrictions for opening an account?

07 How do I dispute a withdrawal or report suspicious account activity?

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